Airbnb Review Templates & Guide | 20+ Airbnb Reviews

Airbnb guest reviews aren't just for the good reviews for guests but hosts can review their Airbnb guests as well. This can be particularly useful for hosts looking to screen potential problem guests. However, it's important to leave reviews to help maintain the quality of the Airbnb community.

Writing positive guest reviews not only shows appreciation but also enhances your Airbnb listing. This guide, complete with Airbnb review examples and Airbnb host review templates, will make writing reviews a breeze while you express your honest opinion genuinely and professionally.

The When, Where, Why and Hows of Airbnb Reviews

When to leave an Airbnb review?

You have up to 14 days after checkout to review templates, write reviews and submit your Airbnb review. Remember, you can also review any reservations canceled on or after the day of your check-out call-in (starting at 12:00 AM in your listing's timezone).

Your review will be posted as soon as you and your guest submit them or when the 14-day period editing reviews ends, whichever comes first.

Where to find Airbnb’s review link?

After the stay, you'll receive an email from Airbnb inviting you to leave a review for your recent guest. Inside the email, you'll find a link that takes you straight to the ”Reviews” page, so you can share your experience with the community. If the link isn't in your email, don't worry—you can still write a review directly on Airbnb by visiting the 'Today' section or checking your “Airbnb Messages.”

Why is it important for hosts to leave a review on Airbnb?

Leaving an Airbnb guest review is essential; when hosts leave reviews, it benefits everyone. Leaving good Airbnb reviews helps build trust within the community and encourages guests to maintain high standards. If there were challenges, an honest review helps future hosts prepare and avoid potential issues.

How to leave a review step-by-step guide

1. Navigate to your Inbox

2. Choose a pre-written message from the guest you'd like to review.

3. Click on "Get Started" to begin writing your feedback.

4. Once you've completed your feedback, click "Submit" to post it.

Note: You can save your review progress by clicking “Save and exit” if you must step away. Remember that Airbnb reviews must be submitted within the 14-day window after check-out. When writing your Airbnb guest review, mention if the guest followed your house rules to help future guests and hosts make informed decisions.

Only guests can leave reviews for Experiences

How to Write an Honest and Balanced Review

Balance positive feedback with constructive comments when writing Airbnb guest reviews. By taking the time to provide feedback, you foster a trustworthy community and help other hosts make informed decisions. This ensures your Airbnb guest reviews are informative and fair.

Tips for writing an honest review

• Focus on specific details: Highlight particular aspects of the guest’s stay, such as their communication, cleanliness, and how well they followed the house rules. This makes the review more relatable and specific, providing a clear picture.

• Be objective and respectful: Keep your feedback straightforward and factual, steering clear of personal comments. This approach ensures your review remains neutral and fair, making it more useful for future hosts.

• Highlight positive aspects: Even if there were challenges, try to recognize positive behaviors that other hosts might appreciate. For instance, if the guest was friendly and communicative, mention it—even if some house rules were missed.

When writing Airbnb guest reviews, aim to provide an honest assessment of your guest's behavior, balancing positive feedback with constructive comments. By taking the time to leave reviews, you contribute valuable information to the Airbnb community. This balanced approach can make your Airbnb review beneficial not only for other Airbnb hosts but also for potential guests who value transparency and genuine Airbnb guest reviews.

How to edit Airbnb reviews

To ensure writing guest reviews for other hosts remains honest and fair, Airbnb has set rules about editing guest reviews.

If you're the first to submit your review, you can edit it anytime within the 14-day review window until the other party submits theirs. Once both reviews are in or the 14 days expire—whichever comes first—the reviews are locked and automatically published, and no further edits can be made.

Step-by-step guide:

• Navigate to your Profile 

• Click on "Reviews you've written"

• Select "Reviews by you"

• Find the review you want to edit and click on "Edit"

Airbnb Reviews and The Algorithm

Once your guest leaves a negative Airbnb guest review, it's important not to overlook the power of leaving Airbnb host reviews. Posting guest reviews showcases your engagement as an attentive host and boosts your listing's performance in Airbnb's search rankings. This happens because Airbnb recognizes your listing as actively managed and is likely to promote it more frequently, leading to more reviews and a better guest experience.

Positive review templates

Below are some positive Airbnb host review templates you can use to craft good Airbnb reviews for your guests.

• "It was an absolute pleasure hosting [Guest Name]! They were wonderful guests—friendly, communicative, and respectful of our space. They left the place just as they found it. We'd welcome them back anytime and highly recommend them to hosts."

• "[Guest Name] was a wonderful guest. Hosting them was a breeze thanks to their great communication. We'd love to see them again in the future!"

• "[Guest Name] was the perfect guest. They were quiet and considerate, ensuring everyone had a good night's sleep. It was a pleasure to host them, and we hope they choose our place again on their next visit!"

• "We highly recommend [Guest Name] as a guest. They were courteous, tidy, and respectful of our home. We thoroughly enjoyed hosting them and would gladly welcome them back anytime."

• "Hosting [Guest Name] was a truly pleasant experience. They were kind and appreciative of the amenities we provided. Their positive attitude was evident throughout their stay, and we would happily host them again."

• "I can't say enough good things about hosting [Guest's Name]. They were incredibly respectful of our home and went above and beyond to ensure everything was in order during their stay. Communication was excellent, and they were a pleasure to host. I highly recommend them to any Airbnb host."

• "It was a joy to host [Guest Name]. Not only were they friendly and respectful, but they also brought great energy to our space. They left everything in immaculate condition, and we would love to host them again in the future."

• "[Guest Name] was a delight to host! Very respectful and tidy. They took great care of our place, and we would not hesitate to host them again. Highly recommended to any host!"

Airbnb Review Guide - Negative Review Templates

When leaving negative feedback, consider using the "compliment sandwich" approach. This strategy involves framing your criticism between two positive comments.

Start with something positive about the guest's stay, follow with your constructive feedback, and then end on another positive note. This method helps soften the impact of the critique and can make your comments seem less severe. Refer to Airbnb review examples to see how to apply this technique effectively.

1. Disruptive party

"It was a pleasure having [Name] choose our home. However, they hosted a disruptive party, which was against our house rules. Nonetheless, I hope they had a pleasant time in [Town]."

2. Unreported damage

"[Name] was courteous upon meeting. Regrettably, they left without reporting damage to our furniture, leading to unexpected repairs."

3. Late checkout

"I'm thankful to [Name] for selecting our place and gladly host them for their stay. Unfortunately, they checked out much later than agreed upon, causing scheduling difficulties for us. I wish [Name] well and hope they found [Town] welcoming]."

4. Noise complaints

"[Name] was pleasant during their stay. However, we received several noise complaints from neighbors which were quite distressing. They were very kind upon check-out."

5. Extra guests

"I appreciate [Name] for staying with us all the house rules. Sadly, they brought more guests without prior approval, which violated our agreement. Their initial interaction with us was very pleasant."

6. Smoking in non-smoking area

"[Name] was respectful during their stay. Unfortunately for encourage guests, they smoked in a non-smoking area, which is against our house rules. This required extra cleaning. I wish them well and hope their stay was enjoyable."

7. Pet policy violation

"It was a pleasure hosting [Name]. However, they brought a pet without informing us, contrary to our policy. This caused some issues we had to address. I hope [Name] and their pet had a pleasant stay in [Town]."

8. Improper use of appliances

"I was happy to host [Name] recently. Unfortunately, they misused some kitchen appliances, leading to damage. They were apologetic when the issue was brought to their attention."

9. Lack of communication

"[Name] chose our home for their getaway, which I appreciate. We faced challenges with communication with more guests that led to misunderstandings during their stay. However, their overall demeanor was very friendly."

10. Failure to clean up

"Thank you, [Name], for staying with us. However,  hosting [Guest's Name] negatively impacted our household. They displayed a lack of regard for our other guests and housemates, causing tension and discomfort within our home. I hope [Name] still managed to enjoy their visit to [Town]."

Responding to Reviews

Once you've posted your Airbnb guest review, your job isn't over. The next step is to respond to your guest's review of your hosting. This shows that you are actively engaged in the booking process and review process and attentive to feedback.

Responding to positive reviews:

Receiving a positive review from a guest is wonderful. Expressing appreciation for their respect of your house rules further highlights the positive experience. Take a moment to thank them—it shows you care and strengthens connections with future and potential guests. Welcoming them back can encourage future bookings and writing reviews and recommendations.

Sample review:

 "Thank you so much for your kind words, [Guest's Name]! It was a pleasure hosting you. I'm thrilled to hear you enjoyed your stay and everything was to your liking. Looking forward to welcoming you back on your next trip to [Location]! Safe travels and take care!"

Responding to negative reviews:

Receiving a negative Airbnb guest review can be tough, especially when you've worked hard to create a great guest experience. While it may be tempting to ignore or respond hastily, it’s best to reply professionally and concisely. Start by thanking guests for their honest feedback—this shows you’re a welcoming host committed to improvement. Refer to Airbnb review examples to help you craft a professional and empathetic response.

Sample reviews:

1. Addressing concerns and offering solutions

“Thank you for your feedback, and I apologize for the issues you encountered. Your concerns are important, and we’re actively addressing them to prevent future issues. If you stay with us again, we’ll ensure a more pleasant experience.”

2. Reassuring guests and expressing willingness to improve

“Thank you for bringing your concerns to my attention. I'm truly sorry to hear about your disappointing experience. Your positive feedback here is crucial in our efforts to improve and I want you to know that we take your comments seriously. We are working diligently to address the issues you mentioned to ensure a better experience for our future guests. I hope you might consider staying with us again, allowing us the chance to demonstrate the improvements we've made.”

Responding to false reviews:

In some cases, you can get a bad review removed if you can prove to Airbnb that it violates Airbnb's Content PolicyAirbnb's Review Policy. This includes writing negative reviews of future hosts that encompass issues beyond the host's control, like the weather, leave discriminatory reviews, containing hate speech, and/or are inherently false.

If you are not able to get Airbnb to remove a bad review, however, you can still use your response to clarify your side.

Sample reviews:

1. “Thank you for your fantastic guest review. I would like to address a few issues with your guest review that do not align with the facts. [Clarify the inaccuracies made by the guest review.]”

2. While I understand that everyone's experience can be subjective, I'd like to correct a few inaccuracies in your first review example. [Clarify specific details and address any false statements mentioned in your review example or the guest's review example].

Despite this, I'm pleased to hear you enjoyed [mention any positive aspects of their stay, if applicable]. 

Why Reviews Matter for Your Airbnb Business

Leaving thoughtful guest reviews and responding to host reviews strengthens your vacation rental business by building a reputation as a communicative, reliable Airbnb host. Engaging actively in the review process demonstrates your commitment to honest feedback and enhances guest satisfaction, helping attract future bookings.

With these Airbnb review templates, you can establish yourself as a respectful and attentive host. Consistent positive reviews support the Airbnb community and improve the experience for future guests, making your listing stand out.