Terms of Service
Last modified: 1 November 2024
These Terms of Service (“Terms”) apply to all Agreement(s) (as defined in Section 1 of these Terms) on the provision of the Hostaway Service by Hostaway Oy with Business ID 2726246-5 (“Supplier”) to the customer named in the respective Agreement (“Customer”). These Terms form an integral part of the Agreements. The Customer’s purchase, procurement, or other terms or conditions shall not apply to the Agreement, even if referred in or attached to the Customer’s purchase order or other document submitted by the Customer. The Supplier and the Customer are also referred to as a “Party” and together as the “Parties”.
1 DEFINITIONS
The following terms have the meanings assigned to them herein:
"Accommodation" means each apartment, real estate, house, or other accommodation or premises offered by the Customer for rent, lease, or other stay to guests through Booking Channel(s).
"Add-On Service" has the meaning as defined in Section 3.2.
"Agreement" means an agreement like a "Sales Contract" in which the Parties agree on the provision of the Hostaway Service to the Customer, such as (i) a written agreement signed by the Parties, (ii) the Supplier's binding email or other electronic or written offer accepted by the Customer or (iii) the Customer's email or other electronic or written order accepted by the Supplier e.g. by commencing the provision of the Hostaway Service.
"Booking Channel" means a third-party booking service through which the Accommodation is offered for rent, lease, or other stay to guests and/or is booked by guests.
"Controller" means the legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.
"Customer Data" means the content, photos, videos, text, and/or any other data submitted by the Customer or any User to the Hostaway Service or that is submitted to the Hostaway Service through the Booking Channel or other systems on the Customer's behalf, including but not limited to any Personal Data included in such content, photos, videos and/or data.
"Confidential Information" means information of the other Party that is marked as confidential or that should be reasonably understood to be confidential.
"Documentation" means usage instructions, user manuals, and other written or electronic documentation delivered by the Supplier to the Customer or that is accessible through the Hostaway Service.
"Hostaway Service" means the Supplier's Hostaway service delivered via data networks. The definition of the Hostaway Service includes any of its modifications, enhancements, fixes, new versions, new features, and releases that the Supplier is offering now or in the future.
"Intellectual Property Rights" means patents, trademarks, domain names, rights in know-how, trade secrets, copyrights, database rights, rights related to copyrights, and any other intellectual and industrial property rights, whether registered or not, including without limitation the right to amend and further develop the objects of those rights and the right to assign the rights to third parties.
"Laws" means the laws to which the Service is subject, particularly Regulation (EU) 2016/679 (General Data Protection Regulation - "GDPR"), the California Consumer Privacy Act, and California Privacy Rights Act of 2020 (together the "CCPA"), the Brazilian Lei Geral de Proteção de Dados (the "LGPD") and such laws as may be applicable from time to time.
"Personal Data" means any information relating to an identified or identifiable natural person ("Data Subject") that is Processed under the Agreement on behalf of the Customer. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
"Personal Data Breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored, or otherwise Processed.
"Process" or "Processing" means any operation or set of operations which is performed on the Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
"Processor" means a legal person, public authority, agency, or other body, which Processes the Personal Data on behalf of the Controller.
"Statistical Data" means the Customer Data that is made anonymous so that no individual person's or the Customer's identity can be identified.
"User" means the Customer's (i) employees and other representatives such as directors and property managers and (ii) service providers' and other cooperating partners' employees and representatives who use the Hostaway Service only on behalf of and for the benefit of the Customer.
2 GENERAL TERMS AND CERTAIN DUTIES
2.1 The Customer warrants that it is not a consumer. The Hostaway Service may not be used for the Customer’s or Users’ private household use and no user rights are granted for the use by consumers.
2.2 The Customer warrants that it has the right to use the Hostaway Service in connection with the Accommodation and to submit the Customer Data in the Hostaway Service.
2.3 Each Party shall contribute to the provision of the Hostaway Service with respect to factors under the command or control of the Party.
2.4 The Customer shall, at its own expense, acquire the devices, connections, data transfer services, hardware, software, and information security services that are required for its use of the Hostaway Service and for the remote connection with the Hostaway Service, according to the compatibility requirements set by the Supplier from time to time.
2.5 The Supplier is entitled to amend the Hostaway Service by notifying the Customer at least fourteen (14) calendar days prior to the amendment, in particular in the event of a complete discontinuation of a service, due to technical changes or customary market adjustments.2.5 The Supplier is entitled to amend the Hostaway Service by notifying the Customer at least fourteen (14) calendar days prior to the amendment, in particular in the event of a complete discontinuation of a service, due to technical changes or customary market adjustments.
3 TERMS OF USE
3.1 Subject to the Customer’s payment of the prices payable based on the Agreement, the Customer is granted a non-exclusive, non-transferable, and non-sublicensable right, during the term of the Agreement, to:
(a) allow the Users to use the Hostaway Service during the term of the Agreement for the Customer in accordance with the Documentation and the Agreement; and
(b) allow the Users to use the Documentation only for the purpose of using the Hostaway Service in accordance with these Terms.
3.2 The Customer’s right to use the Hostaway Service is limited to the features of the Hostaway Service that are initially licensed to the Customer based on the Agreement. If any update or upgrade of the Hostaway Service includes a new feature (“Add-On Service”), that Add-On Service may be subject to additional terms of service and priced separately as defined by the Supplier. The Customer may decide whether the Customer takes any specific Add-On Service into use.
3.3 Except as explicitly permitted in these Terms, the Customer may not use the Hostaway Service or the Documentation to offer services to any third party or otherwise transfer the Hostaway Service or the Documentation or allow access to the Hostaway Service or the Documentation to any third party or allow any third party to benefit from the Hostaway Service or the Documentation. There are no implied licenses.
3.4 The Hostaway Service may not be used in emergency communications, occupational safety and health, or in any other activities in which the use or failure of the Hostaway Service could lead to death, personal injury, or physical or environmental damage.
3.5 Users shall maintain their login credentials diligently, and the login credentials may not be disclosed to third parties. The Customer is responsible for the use of the Hostaway Service when Users’ login credentials are used. The Customer is liable for its Users’ actions and omissions.
3.6 The Customer or Users may not, except if and to the extent permitted under mandatory laws:
(a) repair or otherwise modify the Hostaway Service or the Documentation;
(b) disassemble, decompile, or reverse engineer or otherwise attempt to derive the source code of the Hostaway Service;
(c) take any action to circumvent or defeat the security or content usage rules provided, deployed, or enforced by any functionality in the Hostaway Service;
(d) use the Hostaway Service to access, copy, transfer, transcode, or retransmit content in violation of any law or third-party rights;
(e) remove, obscure, or alter the Supplier’s or any third party’s copyright notices, trademarks, or other proprietary rights notices affixed to or contained within the Hostaway Service or the Documentation.
4 CUSTOMER DATA
4.1 The Customer warrants that:
(a) the Customer retains control over what types of Customer Data is submitted by Users to the Hostaway Service;
(b) the Supplier and its subcontractors are entitled to store and otherwise process the Customer Data lawfully for the purposes of the Agreement;
(c) only lawful Customer Data is submitted by Users to the Hostaway Service, and that for example, third parties’ trade secrets or data violating privacy rights are not submitted.
4.2 During the term of the Agreement, the Supplier has a free of charge right to store and use the Customer Data for the purpose of the development of the Hostaway Service and the Documentation.
4.3 In addition, during and after the term of the Agreement, the Supplier has a permanent, non-revocable, transferable, sublicensable, and free of charge right to store the Statistical Data and use the Statistical Data for the purpose of the development of the Hostaway Service, the Documentation and other business of the Supplier and/or third parties and publish and disclose the Statistical Data.
5 PROVISION OF HOSTAWAY SERVICE
5.1 The Supplier may suspend the provision of or access to the Hostaway Service:
(a) if it is necessary for the purposes of installation, change, or maintenance work; or
(b) due to interruption in public networks, security risks, problems in electricity supply, if required by law or an order by an authority, or if the Supplier reasonably suspects misuse of the Hostaway Service or breach of the Terms.
5.2 If the suspension is due to a service break planned by the Supplier, the Supplier informs, where reasonably possible, the Customer of the suspension in advance. The Supplier will inform the Customer of other suspensions, where reasonably possible, without delay after the Supplier has received information about the cause of the suspension.
5.3 The Supplier is not liable for any results of the use of the Hostaway Service or the Documentation or for decisions made by the Customer based on the use of the Hostaway Service. The Hostaway Service and the Documentation are provided “AS IS” and “as-available.” The Supplier does not make and hereby disclaims, any and all express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and any warranties arising from a course of dealing, usage or trade practice.
5.4 Without limiting the foregoing, the Supplier is not liable for problems: (a) that are caused by faulty use; (b) that are caused by failure to follow the Terms of the Agreement or usage instructions; (c) that are caused by a modification or repair performed by anyone else than the Supplier; or (d) that are caused by any device, system, product or service not provided by the Supplier or for any changes in the same.
5.5 The Supplier is not liable for the acts or omissions of Booking Channels, guests, or other third parties.
5.6 The Customer is liable for the Accommodation and the condition of the Accommodation and for any claims that Booking Channels, guests, or other third parties might make against the Supplier related to the Accommodation or the condition of the Accommodation.
5.7 The Customer is liable for the correctness and the correct interpretation of the terms and terminology used in relation to the Accommodation, such as “double”, “twin”, and “king size” beds. The Customer understands and acknowledges that the interpretation of different Accommodation related terms can be different in different countries and cultures.
5.8 The Supplier is not liable for double bookings of Accommodation or similar situations. For example, a Booking Channel or the connection to the Booking Channel might not be available all the time or the Customer might have other channels which are not connected to the Hostaway Service. The Supplier is not liable for any consequences of double bookings or similar situations either.
5.9 The Supplier is not liable for the systems or use of systems with which the Hostaway Service is integrated or otherwise used by the Customer. The Supplier is not liable for third party insurance programs or offerings, price recommendations, or the correctness of guest invoicing, pricing, currencies, or exchange rates.
5.10 The Customer understands and acknowledges that receipt of messages sent through the Hostaway Service cannot be guaranteed. The Supplier is not liable for non-receipt of messages.
6 INTELLECTUAL PROPERTY RIGHTS
Title and any and all Intellectual Property Rights in and to the Hostaway Service and the Documentation, and any copies, modifications, translations, amendments, and derivatives thereof are and shall belong to the Supplier or its licensors, except as otherwise provided by law.
7 PRICES, FEES AND PAYMENT
7.1 The prices and fees payable by the Customer for the Hostaway Service, including any Add-On Services, are agreed in the Agreement.
7.2 If, however, some prices are not agreed in the Agreement, those prices are in accordance with the Supplier’s price list as amended by the Supplier from time to time.
7.3 The Supplier may amend the prices and/or fees agreed in the Agreement by notifying the Customer at least fourteen (14) calendar days prior to the amendment. If the Customer does not agree to these changes, the Customer may terminate the Agreement to end on the date in which the changes begin to impact the customer based on the term of their Agreement. The Customer shall make the notification of the termination at least five (5) calendar days prior to the effective date of the price and/or fee increase.
7.4 If not otherwise agreed in the Agreement, the prices and fees are invoiced monthly.
7.5 Invoices are payable within fourteen (14) calendar days from the date of the invoice. The Supplier may suspend its deliveries to the Customer and/or the Customer’s access to the Hostaway Service in the event that the Customer is delayed in making any payment despite of a payment reminder. The Customer shall pay interest on arrears at the statutory rate prescribed in the country where the Customer is legally domiciled.
7.6 Any applicable Value Added Tax, sales tax, duties, levies, and other taxes and governmental charges are borne by the Customer and added to the prices and fees. This shall not, however, apply to income tax payable by the Supplier for its income. For the avoidance of doubt, the Customer is solely responsible for completing and filing all tax forms, declarations, and submissions to the tax authorities as required by the tax laws applicable to the Customer and for paying all applicable taxes in connection with the Customer’s properties and the income the Customer generates from them.
8 CONFIDENTIALITY
8.1 A Party (i) may not disclose the other Party’s Confidential Information to any third party and (ii) may not use the other Party’s Confidential Information for any purpose other than for fulfilling its obligations and using its rights arising out of the Agreement. The structure and user interfaces of the Hostaway Service and their underlying ideas and the Documentation are always the Supplier’s Confidential Information. The Supplier may disclose the Customer’s Confidential Information to its subcontractors for the fulfillment of the purpose of the Agreement if the subcontractors have committed to a confidentiality provision substantially similar as herein.
8.2 The foregoing confidentiality and non-use obligations shall not apply to information: (i) which at the time of the disclosure is or later becomes generally available or otherwise public through no fault of the receiving Party; (ii) which was in the possession or knowledge of the receiving Party prior to receipt of the same from the other Party; (iii) which the receiving Party receives from a third party who, in the knowledge of the receiving Party, did not violate a confidentiality obligation when making the disclosure; (iv) which the receiving Party has independently developed without using the other Party’s Confidential Information; or (v) which must be disclosed based on law or an order by an authority or court. The Supplier shall have the right to utilize the general expertise, technical knowledge, and skills that it and its subcontractors’ personnel have learned in conjunction with the Agreement. The Supplier also has a permanent, non-revocable, transferable, sublicensable and free of charge right to store and use the suggestions, feedback, and ideas given by the Customer regarding the Documentation or the Hostaway Service for any purpose in relation to the Hostaway Service.
9 API
The Supplier provides the Customer with a non-exclusive, non-transferable, and revocable license to access and utilize the Hostaway API for integrating the Hostaway Service with the Customer's systems and data. The Customer is required to safeguard their API key, ensuring confidentiality, and must not surpass rate limits or use the API for competing services or illegal purposes. The Customer agrees to adhere to data protection laws, and to discontinue API use and erase any retrieved data if the Supplier terminates access at their sole discretion. The API is offered "as-is" without any warranties.
10 LIABILITY
10.1 The Supplier shall have no liability for any: (i) indirect damages such as loss of profit, revenue or savings, or for damages payable to third parties, or (ii) loss or alteration of data or for any damages incurred as a result thereof, or for cover purchase.
10.2 The Supplier’s aggregate maximum liability for damages arising out of or related to the Agreement for any and all causes of action that occurred during any calendar month shall not exceed ten percent (10 %) of the amount of the Hostaway Service prices (without Value Added Tax and other governmental charges) paid by the Customer to the Supplier for the said calendar month.
10.3 No action, regardless of form, may be brought by the Customer against the Supplier more than six (6) months after the cause of action has arisen.
10.4 The limitations of liability shall not apply to damages caused by gross negligence or intentional acts or to breaches of license terms or terms of use.
11 TERM AND TERMINATION
11.1 Term
The length of the term is regulated in the respective main Agreement, e.g. the Sales Contract.
11.2 Termination for Cause
Either Party may terminate the Agreement with immediate effect by giving the other Party a written notice if:
(a) the other Party commits a material breach of the Agreement and fails to remedy the same within fourteen (14) calendar days after receipt of a written demand from the other Party to cure the breach; or
(b) the other Party is declared bankrupt, placed into liquidation, or its financial situation has otherwise materially deteriorated so that it becomes evident that the other Party will not be able to fulfill its obligations under the Agreement.
12 PERSONAL DATA
12.1 Such Personal Data as the Customer submits to the Supplier via the Hostaway Service or collects and processes via the use of the Hostaway Service, the Supplier processes on behalf of the Customer on the basis of and until the completion of the Agreement, unless otherwise provided for in Section 12.12 of these Terms. The Customer warrants that the Supplier and its subcontractors are entitled to store and otherwise process the Personal Data for the purposes of the Agreement.
12.2 The categories of Personal Data and categories of the Data Subjects whose Personal Data may be Processed by the Supplier on behalf of the Customer based on the Agreement are specified in the Agreement. If there is no such specification in the Agreement, the Personal Data can include Personal Data of guests at Customer’s Accommodation(s), in particular names, contact details, address, home country and city, dates and times of stay, cost of stay, bank details, copies of identification documents, contents and meta-data of communication between the guest and the Customer, and, for a very limited time, payment card numbers.
12.3 The Supplier and any person acting under the authority of the Supplier who has access to the Personal Data Processed on behalf of the Customer may Process the Personal Data only on documented instructions from the Customer, unless required to do otherwise by the European Union or European Union member state law to which the Supplier is subject. In such a case, the Supplier shall inform the Customer of that legal requirement before the Processing, unless that law prohibits such information on important grounds of public interest. By entering into this Agreement and, where applicable, by configuring the Hostaway Service to perform in a certain manner, the Customer instructs the Supplier to Process the Personal Data as necessary for the Supplier and its subcontractors to provide the Hostaway Service to the Customer. This is also the purpose of the Processing of Personal Data on the Customer’s behalf. If the Customer desires to amend the documented instructions or give new documented instructions to the Supplier, the amended and new instructions are subject to the Supplier’s written consent (not withheld unreasonably) and may be priced in accordance with the Supplier’s price list.
12.4 The Supplier shall:
(a) ensure that persons authorized to Process the Personal Data on its behalf have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
(b) taking into account the nature of the Processing, assist the Customer by appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of the Customer’s obligation to respond to requests for exercising the Data Subject’s rights laid down in the Laws;
(c) taking into account the nature of the processing and the information available to the Supplier, assist the Customer in ensuring compliance with its obligations under Articles 32 to 36 of the GDPR and equivalent provisions under the Laws, in each case only as far as they relate to the Personal Data processed by the Supplier on the Customer’s behalf;
(d) as requested by the Customer in text form, delete or return all Personal Data to the Customer after the end of the provision of the Hostaway Service relating to the Processing, and delete existing copies unless the European Union or European Union member state law requires storage of the Personal Data; and
(e) make available to the Customer information necessary to demonstrate compliance with the obligations laid down in the Laws and allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer. The Supplier shall inform the Customer if, in its opinion, the Customer’s instruction infringes the Laws. The auditor may not be the Supplier’s competitor, and the Parties shall agree on the timing of the audit in advance. The information regarding the Supplier’s operations learned during the audits are the Supplier’s trade secrets, and the auditor may not reveal the Supplier’s other clients’ information to any third party. The Customer is liable for the auditor’s compliance with the confidentiality and other terms of the Agreement.
12.5 The Customer agrees that the Supplier may use the sub-processors listed in its documentation.
The Supplier shall inform the Customer of any intended change with regard to the involvement or replacement of sub-processors in text form at least fourteen (14) calendar days prior to such change, giving the Customer the opportunity to object to such change on grounds relating to data protection. To the extent an intended change is necessary for compliance with Laws, the notice period is appropriately shortened. If the Supplier engages a sub-processor for carrying out specific Processing activities, the Supplier shall impose the same data protection obligations as set out in these Terms by way of a written contract or other legal act.
12.6 The Customer acts as the Controller in relation to all Personal Data. The Customer is (among other things) liable for the correctness of the Personal Data and the lawfulness of the Processing of the Personal Data and for other duties and liabilities of the Controller.
12.7 Taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the Processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the Customer and the Supplier shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk in accordance with the Laws, including inter alia as appropriate: (a) as agreed by the Parties, the pseudonymization and encryption of the Personal Data, (b) the ability to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services; (c) the ability to restore the availability and access to the Personal Data in a timely manner in the event of a physical or technical incident; and (d) a process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the Processing.
12.8 The Supplier shall notify the Customer without undue delay after becoming aware of a Personal Data Breach. The Supplier shall assist the Customer in ensuring compliance with the Customer’s obligations pursuant to Laws to notify the Personal Data Breach to the supervisory authority and/or to Data Subjects, taking into account the nature of the Processing and the information available to the Supplier.
12.9 The Supplier and its subcontractors may transfer the Personal Data to countries outside the European Economic Area and European Union (“Third Country”) for the purposes set out in these Terms, in particular in case the Customer or a User uses the Hostaway Service in Third Countries or a User contacts the Supplier in Service matters from locations in Third Countries.
12.10 The Customer indemnifies and holds the Supplier and its subcontractors harmless from and against any and all direct and indirect damages and expenses (including reasonable attorneys’ fees) arising out of any claim, demand or suit by any third party arising out of or relating to the Processing of Personal Data by the Supplier and/or its subcontractors on the Customer’s behalf.
12.11 The Customer understands that certain Personal Data relating to the Customer, the Customer’s employees and/or the Customer’s internal Users is Processed by Supplier for its own purposes. The Supplier is the Controller of such Personal Data, and the Supplier may store and otherwise Process such Personal Data also after the term of the Agreement, for example, if the Personal Data in question is necessary for the establishment, exercise, or defense of legal claims.
12.12 Supplier, acting as a controller under applicable data protection law, may monitor Customer’s use of the Hostaway Service, collect and compile data related to Customer’s use of the Hostaway Service, and use such data for its own business purposes, including to (i) improve the Hostaway Service and develop other, related services, (ii) market the Hostaway Service and other, related services, and (iii) monitor and ensure compliance with the Agreements and/or these Terms, including by establishing, exercising and defending legal rights in this regard. For all such business purposes except for (iv), if the relevant data includes personal data, the Supplier shall anonymize the data and only use it further in anonymized form. As between Supplier and Customer, all right, title, and interest in such data, and all intellectual property rights therein, belong to and are solely the property of Supplier. Customer acknowledges that the Supplier may collect, compile, use, and otherwise process such data as described in this Section 12.12, including sharing it with third parties and disclosing it publicly, provided the data has been anonymized where required under this Section 12.12.
13 MISCELLANEOUS
13.1 Assignment and Subcontractors
Either Party may not assign the Agreement to a third party, without the prior written consent of the other Party. However, the Supplier may assign the Agreement without the consent of the Customer to a transferee, when assigning the ownership of the Supplier’s business assets or part thereof, or to a Supplier’s affiliate, and, for the avoidance of doubt, in merger or demerger. The Supplier may subcontract its duties. The Supplier shall be liable for the work of its subcontractors as for work of its own.
13.2 Survival
Upon termination of the Agreement, the provisions relating to title and Intellectual Property Rights, confidentiality, limitations of liability and this Section “Miscellaneous” shall survive. Also, any other provisions which by their nature or wording contemplate effectiveness beyond the termination of the Agreement, shall survive the termination.
13.3 Entire Agreement
The Agreement constitutes the complete agreement between the Parties with respect to the subject matter hereof and supersedes all previous proposals, marketing materials, and other communications between the Parties with respect to the subject matter hereof.
13.4 Severability
If any provision of the Agreement is found to be contrary to law, the other provisions of the Agreement will remain in force. The invalid provision shall be amended by the Parties, and the Agreement shall be interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law.
13.5 Reference Use
The Supplier may use the Customer’s name and logo as reference in marketing and promotion, and in the same connection mention the Customer as a customer of the Hostaway Service.
13.6 Amendments
The Supplier may amend the Agreement in particular due to changes in legislation or jurisdiction as well as market conditions such as new functional developments and/or technical progress or other commercial updates. The Supplier shall notify the Customer of the amendment of material changes at least fourteen (14) calendar days prior to the amendment. If the Customer does not accept the amended terms that are detrimental to the Customer, the Customer may terminate the Agreement to end on the effective date of the amendment. The Customer shall make the notification of the termination at least five (5) calendar days prior to the effective date of the amendment.
13.7 Notices
The Supplier may effectively give notices to the Customer e.g. in the user interface of the Hostaway Service or in other electronic form. The Customer guarantees that each User is authorized to receive notifications from the Supplier.
13.8 Force Majeure
Party shall not be liable for delays, defects, or damages caused by factors due to an impediment beyond their control, which they cannot reasonably be deemed to have taken into account at the time of the conclusion of the Agreement, and the consequences of which they could not reasonably have avoided or overcome. Such events of force majeure shall include, without being limited to, natural disasters, breakdown of electricity or networks, security attacks, failures in the Internet or other public networks or data traffic, strikes, and other labor disputes or acts of government. A labor dispute shall be considered a force majeure event also when a Party is the target or a party to such an action. The force majeure events suffered by subcontractors are also deemed as force majeure events.
13.9 Governing Law
The Agreement shall be construed in accordance with the laws of Finland, excluding its choice of law provisions and the UN Convention on Contracts for the International Sale of Goods.
13.10 Dispute Resolution
Any dispute, controversy or claim arising out of or relating to this Agreement, or the breach, termination or validity thereof, shall be finally settled by arbitration in accordance with the Rules for Expedited Arbitration of the Finland Chamber of Commerce. The arbitration shall take place in Helsinki, Finland, and shall be conducted in English. The arbitrator shall have at least a master’s degree in law from a Finnish university and have experience in ICT related disputes. Notwithstanding the above, the Supplier shall be entitled to seek equitable and/or injunctive relief to prevent or stop a violation of the terms and conditions in the Agreement and take legal actions concerning overdue payments in any court of law.
