GUEST COMMUNICATION FOR PROPERTY MANAGERS
AI-powered Inbox, automated for every booking channel
Centralize your messages, use smart templates and automations to deliver a seamless guest experience at scale.
4.8
5,500+ Reviews
More bookings. Less busywork.
More than 10,000 property managers use Hostaway every day to seamlessly manage hundreds of thousands of properties worldwide
Reliable connections, fewer headaches
Highest-status, real-time connections prevent message delays and double bookings across every channel.
Time back every day
Automations and AI Replies remove repetitive work so your team can handle more bookings and get time back without adding headcount.
One place for every conversation
Manage messages across Airbnb, Vrbo, Booking.com, Google, email, SMS, and WhatsApp with full conversation history and context in a single view.
Built for property managers
Simple to use, powerful at scale, and tailored to how you work.
Features that bring every conversation together
Unified Inbox
AI Replies
Automated Messaging
SMS & Whatsapp
Automated Reviews
UNIFIED INBOX
All your guest messages, one unified inbox
See every conversation from every channel — Airbnb, Vrbo, Booking.com, Google, email, SMS, and WhatsApp — side by side in a single inbox. Assign, reply, and manage messages without switching tabs, while keeping your brand front and center with personalized responses.
Get started
AI REPLIES
Save 4-5 hours a day on repetitive questions
Let AI draft replies using details from your listings and reservations, so every message sounds on-brand, accurate, and personal to the guest's stay. Simply review, edit if needed, and send — responding in minutes, not hours.
Discover Hostaway AI
AUTOMATED MESSAGING
Faster, better, automated responses
With Hostaway's automated messaging templates, you can set smart messaging automations for key moments in your guest's journey.
Send check-in info automatically after booking or a reminder before arrival
Templates can pull guest names and trip details for a tailored experience
Send key updates via email, SMS or WhatsApp for better visibility
Automate guest messaging without losing a human touch
Get the guide
SMS & WHATS APP
Reach guests where they are
Connect with guests on the channels they actually use. Send and receive SMS and WhatsApp messages directly from your inbox, and access your full library of WhatsApp templates — including translations — so every guest gets the right message, in the right language.
Get started
AUTOMATED REVIEWS
More five-star reviews
With Hostaway's Automated Reviews, you can set up customizable templates that automatically reach out to guests after their stay. Never miss an opportunity to collect valuable reviews, consistently deliver the five-star service your guests expect.
Get startedBuilt for every portfolio size
2-14 listings:
Grow faster without the grind
Reliable channel manager and real-time calendar sync
Unified inbox with templates and AI reply suggestions
Dynamic pricing and a direct booking site to keep more revenue
Before Hostaway, we tried other solutions with poor unified inboxes. The Hostaway guest inbox makes guest messaging a joy to use.
Co-Founder at Bocobay
Grew from 15 to over 65 units with the same workflows
Why professional managers choose Hostaway
Trusted by 10,000+ property managers
Tens of thousands of property managers on the platform, informing best practices and benchmarks
Highest-status OTA connections
Airbnb, Vrbo, Booking.com, Google, and more—built to eliminate double bookings and keep listings accurate
Award-winning 24/7 phone support
24/7 phone support with a reputation for fast, human help
Top-rated on Capterra, G2, and Trustpilot
The best-reviewed PMS experience across third-party sites like Capterra, G2, and Trustpilot
Quick and easy to set-up
Switch to Hostaway and get up and running in your first session with our onboarding experts.
Elite partner with Airbnb, Vrbo, Booking.com and more
As the largest PMS in the world, we have the best proprietary data and expertise to optimize your operations.
FAQs
What is a unified inbox for vacation rentals?
A unified inbox centralizes guest messages from Airbnb, Vrbo, Booking.com, email, SMS, and WhatsApp so teams can respond faster from one place.
How does AI improve vacation rental guest communication?
AI suggestions and templates reduce response time and help automate up to 93% of routine messages with consistent, accurate replies.
Does Hostaway sync messages from Airbnb, Vrbo, and Booking.com?
Yes. OTA message APIs flow into the unified inbox so you can read and reply without switching platforms.
Can I automate check-in, checkout, and house rules messages?
Yes. Use trigger-based workflows (booking created, payment received, day-of-arrival, post-stay) to send timely, personalized communications.
Does Hostaway support SMS and WhatsApp?
Yes. Send and receive two-way SMS and WhatsApp messages natively within the unified inbox and automations.
How do the Guest Portal and Owner Portal support communication?
Guests can self-serve details and upsells in the Guest Portal, while the Owner Portal shares curated information with role-based permissions.
Can teams collaborate in the inbox?
Yes. Assign conversations, add internal notes, tag messages, and use roles/permissions to control access across teams and markets.
Is there a mobile app for guest communication?
Yes. Manage conversations, automations, and tasks on iOS and Android.
How do you ensure reliability and prevent missed messages?
Preferred/Premier OTA partnerships, direct API connections, and delivery status tracking help ensure reliable message flow and timely replies.
How fast can I get set up?
Request a demo, connect channels, import templates, and enable automations. Guided onboarding helps you go live quickly.
