Momentum Cabo’s Success Story: Scaling Luxury Property Management with Hostaway

Momentum Cabo, one of Mexico’s premier property management companies, has been making waves in the country’s hottest vacation spots since 2019. After years of experience as hoteliers, the founders made the leap to managing luxury villas. Fueled by their passion for creating unforgettable guest experiences, they launched Momentum Cabo as an independent venture. Since then, they’ve grown rapidly—managing 55 high-end properties with plans to add 78 more.

So, what’s their secret? A winning combination of personalized service, an obsessive eye for detail, and, most importantly, streamlining their operations with Hostaway’s advanced property management software (PMS).

Momentum Cabo Bio

• Founded: 2019

• Headquarters: Cabo San Lucas, Baja California Sur, México

• Listings: 55 (with 78 in the pipeline)

• Locations: Cabo San Lucas, San José del Cabo in Baja California Sur, and Cruz de Huanacaxtle in Bahía de Banderas, Nayarit)

• Employees: 15 (with plans to grow to 20-22 by 2025)

• Started with Hostaway:  2 years ago

Momentum Cabo was founded by Sergio Baños Escalante, a seasoned short-term rental operator and CEO with deep industry expertise. As a board member of APAR, Mexico’s Vacation Rental Management Association, Sergio has positioned the company as a leading provider of luxury rental experiences in Mexico’s top destinations.

Hands-On Experiences in the Early Years

In the early days, Momentum Cabo was a small, tight-knit operation. They started with just three luxury properties, run by the founders and a handful of external helpers. Everything was done manually, which brought its own set of headaches—juggling listings on different platforms, keeping calendars updated and generating reports, all while trying to deliver top-notch service to their clients. It was a lot to handle, but they made it work.

"Everything was done manually," says the Momentum Cabo team. “It was a challenge to keep all the platforms synchronized. Even creating administrative reports took too much time. We knew we needed a change."

As Momentum Cabo kept expanding, it became obvious that they needed more efficient ways to handle the growing workload. One day, while attending an Expo RV Latam Conference Summit, they discovered how much automation could simplify their business. This sparked the idea to look for the perfect property management system (PMS) that could help them scale smoothly and achieve their ambitious growth goals.

Finding the Perfect PMS

Like many property management companies, Momentum Cabo quickly realized they needed a solid PMS to keep up with their growing operations. "We knew we wanted to expand, but we also had to stay efficient," the founders recall. So, they started looking at a few of the top international software options out there.

After months of digging through different platforms, they found Hostaway—and it just clicked. What caught their attention was how easy it was to use, its European background and the wide range of features it offered, all at a price that made sense. Hostaway wasn’t just another piece of software—it was the full package, helping them grow, manage multiple listings and keep everything perfectly in sync across all platforms.

Smooth Onboarding with Hostaway

Momentum Cabo began the transition to Hostaway and thanks to a smooth onboarding process, the shift was relatively quick. "The onboarding took about four weeks and the Hostaway team, particularly Mohamed, made it effortless," says the team. "He was patient, answered all our questions and walked us through every step."

In under a month, Momentum Cabo was fully operational on Hostaway’s platform, ready to handle the growing portfolio of luxury villas while offering the best possible service to both property owners and vacationers.

How Hostaway Transformed Momentum Cabo’s Business

Since adopting Hostaway, Momentum Cabo has significantly improved efficiency, transparency and management. The platform now handles all property operations, letting the team focus on growth instead of admin work.

Hostaway streamlines everything—synchronizing listings across platforms to avoid double bookings and keep everything up-to-date. "We don't worry about discrepancies anymore," says the team. "It lets us focus on delivering great service."

Guest communication has become seamless, thanks to automated messaging and an easy-to-use guest portal, which has boosted guest satisfaction and reviews. Transparency with property owners has also improved, with real-time reports on occupancy and revenue strengthening trust.

Hostaway’s financial reporting features save time and provide clear insights. Most importantly, the platform has supported Momentum Cabo’s rapid growth, allowing them to scale smoothly. "It’s key to adding more properties without complicating operations," the team says.

Lessons Learned and Advice for Other Property Managers

Momentum Cabo faced its share of challenges, but with Hostaway’s support, they’ve continued to grow. For other property management companies looking to scale, they offer valuable advice from their own experience.

First, don’t wait to embrace automation—it’s a lifesaver. Managing everything by hand just isn’t sustainable and automation will free up time and reduce errors. They also recommend investing in a good channel manager like Hostaway to keep listings synced across platforms without the hassle. 

Another big lesson? Make sure your team is well-trained. A smooth onboarding process makes all the difference and a well-prepped team can hit the ground running.

Prioritizing communication is also key—keeping both guests and property owners in the loop builds trust and keeps everyone happy.

Lastly, stay on top of your data. Tracking important metrics regularly will give you the insights you need to make smart, informed decisions as you grow.

Momentum Cabo's Growth Plans

Momentum Cabo isn't settling at 55 properties. They’ve got big plans to double their portfolio in the next year, all while expanding their services and exploring new regions. They’re also putting a strong focus on sustainability to attract eco-conscious travelers.

“We want to grow in a way that’s sustainable but still delivers the high level of service our clients expect,” the team shares. “And with Hostaway, we’re confident we can make that happen.”

The Secret Sauce Behind Momentum Cabo’s Success

Momentum Cabo’s journey proves that the right technology can make all the difference when scaling a business. With Hostaway’s all-in-one platform, they’ve been able to grow quickly while staying efficient and transparent and delivering top-tier service to both guests and property owners.

If you’re a property manager looking to streamline your operations and unlock growth, Momentum Cabo’s experience shows that Hostaway might just be the secret ingredient you need for success.