Leveraging the Hostaway Marketplace to Quadruple Unit Growth and Automate

Haven Vacation Rentals

Haven Vacation Rentals started with 23 units at the beginning of the year and expects to end with 90+. This rapid growth requires scalable and modular solutions, Hostaway has been that software solution for Dylan and the team at Haven Vacation Rentals.

The Growth of Haven would not be possible without Hostaway.

Dylan Robinson, CEO Haven Vacation Rentals

Haven Makes Use of Hostaway's Marketplace to Optimize and Scale Operations

Hostaway is designed as a customizable framework and open API that allows for hundreds of readily made integrations to be added onto or for fully customizable solutions to build to our API.

Haven makes use of a variety of Hostaway's integration partners including:

• Airbnb

• VRBO

• Dack (Guest Experience Automation)

• Stripe

• VRScheduler (Cleaning Management)

• Pricelabs (Revenue Management)

• Autohost (Guest Screening)

• Stayfi (Guest Data Collection)

These integrations allow Haven to develop a tech stack tailored perfectly to their needs and fully compatible with Hostaway. Hostaway has a philosophy of embracing new and innovative integration partners that enhance the property management experience. Our users benefit from access to the largest list of integrations within the industry which allows them to pick best-in-class supplementary software to scale, automate, and manage their properties.

We integrate with a lot of partners and have found the integrations to be flawless. The reliability of Hostaway is one of the biggest reasons we won’t even consider another PMS.

Dylan Robinson, CEO Haven Vacation Rentals

Access to a flexible, scalable system has allowed Haven to be ambitious in its growth targets without sacrificing operationally or on the guest experience.

Haven Chooses Hostaway for Reliable and Strong OTA Integrations

Haven came to Hostaway after starting with Hostaway Competitor. Hostaway's superior integration status with Airbnb forced Haven away from Hostaway Competitor, which experienced numerous bugs on account of not using the official Airbnb API. In contrast, Hostaway holds Preferred Partner Status with Airbnb as both a Property Management and Channel Management System. This level of connection is the highest achievement in Airbnb partner APIs.

I came to Hostaway because of the bugs I was experiencing with another PMS. I needed software that was reliable, robust, and scalable and we’ve found that in Hostaway.

Dylan Robinson, CEO Haven Vacation Rentals

Hostaway holds Preferred Status with:

• Airbnb Preferred Partner

• VRBO Preferred Partner

• Booking.com Premier Partner

Preferred Partner Status with all three major OTAs is only achieved by a shortlist of Vacation Rental Software dedicated to secure, reliable, and strong technology and API connections.

Unreal Technical Support and Account Management

Hostaway's technical support team has been fantastic at resolving issues quickly and taking user feedback. Our onboarding and ongoing support have been simple, streamlined, and effective.

In addition, Hostaway provides each manager with a dedicated account manager to act as a main point of contact. This is a major benefit! Celeste, Hostaway account manager, acts as an extension of Haven Vacation Rentals in responding to needs and providing stellar customer service.

Hostaway is fundamental to our company’s processes. It allows us to focus on growing our portfolio of properties because we have a system in place to help manage them.

Dylan Robinson, CEO Haven Vacation Rentals