How To Use The Booking.com Extranet | A Complete Guide

Booking.com stands tall as one of the biggest travel platforms globally, connecting millions of travelers with places to stay across the map. But with countless listings, how do you make yours shine?

Mastering the Booking.com Extranet is key to handling your listings, bookings, connecting with guests, tracking payments and how well your place does overall — Booking.com’s SEO.

This guide is here to walk you through the must-know steps and features of the Booking.com Extranet, so you can boost your property's visibility and streamline operations for a smoother experience.

What is the Booking.com Extranet?

The Booking.com Extranet is your go-to online hub for managing your property listings on Booking.com. Once your property registration is approved, you’ll get login details to access this robust dashboard. 

From here, the extranet gives you all the tools you need to manage and optimize your listings on the website. As a registered property owner you can:

• Update your property's information such as the cancellation policy.

• Review upcoming reservations or adjust the availability calendar.

• Check and adjust rental rates for available units.

• Confirm or update payment details.

Note: Access to the extranet is crucial so save your login credentials in a convenient place once you receive them.

Pro Tip: If you're connected to Hostaway you can make changes in your Hostaway account which will automatically sync with Booking.com via the channel manager and make the changes there.

Logging in to the Extranet For the First Time 

To log in to the Extranet for the first time:

1. Head over to the Extranet sign-in page.

2. Type in your username and click Next.

3. Enter your password and click Log in.

Make sure you use the same credentials you set up when you signed up. The login process is the same no matter what type of Extranet account you have.

Two-factor authentication or 2FA

For an extra layer of security, the Extranet uses two-factor authentication (2FA). This is a security method that requires two forms of identification to access confidential data. 

First you enter your user credentials and then you provide a PIN which you can generate via the Pulse app or receive via text. Depending on what you’re doing on the Extranet, you might be asked for multiple authentication steps. It’s all about keeping your data safe!

What to Do If You’re Locked Out of the Booking.com Extranet

In case you forget your username or password, recover them by clicking on "Having trouble signing in?" and then either choose "Forgot your username?" or "Forgot your password?".

In exceptional cases where you can’t complete 2FA:

1. When prompted for the PIN click on "Unable to verify?".

2. Choose the reason you can’t complete the verification process.

3. Contact customer service and give them the PIN shown on your screen. They will give you a new verification code once you provide your property ID and call from a phone number listed on the Extranet.

4. Use the new code to sign in.

Creating and Managing Your Property Listings on the Booking.com Extranet

Creating your listing

To get started with creating your listing:

1. On the property registration page, click on the “Get Started” or similar button.

2. Select your property type (e.g., hotel, apartment, house, bed and breakfast) by clicking on the category that best describes your property.

3. Fill in the basic property information like name, address and the number of properties you’re listing. Then click "Continue" or "Next."

Adding property information

Once your listing is created:

1. Go to the ‘Property’ tab on the Extranet dashboard.

2. Select ‘Property Details’ to start updating your information.

Here’s what to do next:

• High-quality photos: Upload clear, well-lit photos using the photo management tool. Add captions to describe each image.

• Add amenities: Select all the amenities your property offers (WiFi, smart TV, kitchen, etc.) and keep the list updated.

• Review facilities & services: List all facilities, making sure to select ‘Top Facilities’ like swimming pool, terrace, etc. Avoid errors by choosing either ‘yes’ or ‘no’ for each facility.

• Policies: Set clear policies for reservations, cancellations, children, guest information, house rules, cleaning fees and booking fees.

• Edit descriptions: Update descriptions to accurately describe your property, highlighting unique features. If you need to make further changes, submit a text request through the “view your descriptions” menu.

Room and rate management

In the ‘Rates & Availability’ section:

• Manage room types: Add or edit room types with accurate descriptions and photos.

• Pricing strategy: Set rates using the platform's tools. Consider flexible pricing based on demand and seasonality.

• Special offers: Create packages or discounts (longer stays) to attract guests.

Optimizing calendar management

To manage your calendar:

• Calendar access: Locate the "Calendar" or "Availability" tab to manage bookings.

• Real-time availability: Regularly update your calendar to reflect actual availability. Block unavailable dates.

• Avoid double bookings: If listed elsewhere, synchronize your Booking.com calendar to prevent overbooking.

• Last-minute bookings: Consider accepting last-minute bookings and adjust pricing strategically to maximize occupancy. 

Guest feedback

• Analyze reviews: Review guest feedback (found in the "Guest Reviews" tab) to identify areas for improvement.

• Continuous improvement: Based on guest suggestions, update your listing description and offerings to constantly improve the guest experience.

Utilizing Analytics and Reports

Performance insights

Booking.com’s extranet offers powerful analytics tools that give you a deep dive into how your property is performing. These tools crunch numbers on bookings, guest demographics and market trends. With this knowledge, you’ll uncover what draws guests to your place, predict busy seasons and understand what truly delights your visitors.

This intel is gold—it helps you tweak your services and marketing to match exactly what your guests want. Checking these insights regularly can fine-tune your strategies, making sure your property shines on the platform.

Actionable reports

The actionable reports on the extranet are your go-to for making smart decisions about your property. These reports go beyond basic numbers, offering insightful details on pricing strategies, guest satisfaction and where you stand in the market.  

Tapping into these reports, you can dynamically adjust your pricing strategies, fine-tune your marketing tactics to target the right audience and continuously improve your overall property management.

Temporarily Pausing a Property on the Booking.com Extranet

A variety of factors can impact the availability of your property listing. Whether it’s for maintenance, renovations or a personal break, here’s how to temporarily snooze your listing:

Make your Booking.com listing unavailable (snooze):

1. Log in to the extranet.

2. Select Property then Manage Listing

3. Click on Snooze your Listing

4. Choose a reason for snoozing from the provided list. 

5. Pick a start date.

Decide on bookings during this time:

• If you want to continue to accept bookings beyond the snooze period select the snooze end date

• Set a date for Booking.com to remind you to turn off snooze if you don’t want to accept bookings after the snooze period.

• Confirm via the checkbox that you'll honor any existing reservations. Click on Contact our support team if you won’t be able to honor them

To finish up, click “Next.”

Turning off snooze for a property:

• Automatic reopening: If you’ve set an end date, your listing will automatically be available for bookings again on that date.

• Unsnoozing anytime: You can reactivate your listing anytime before the end date. There’s a reminder banner in your Extranet to make this easy — just click "Unsnooze now" and update your availability calendar.

• Reminder instead of end date: If you set a reminder date instead of an end date you'll get an email on that day. The email will let you either reopen your listing or extend the snooze period.

Permanently Removing Your Property from Booking.com

If you're ready to say goodbye to Booking.com and permanently remove your property, you can do it quickly through the Extranet. Here’s how:

1. Log in to the extranet.

2. Go to Inbox and select Booking.com messages

3. Click on See contact options

4. Select Account (password, contacts, channel manager, devices, terminate contract) as the topic

5. Then select Terminate contract (selling property, temporary and permanent closure) as the subtopic.

6. Select Terminate contract and answer all the questions that follow.

7. Read the information displayed and tick the box to confirm your acknowledgment and certainty about terminating your contract.

8. Click on Terminate my contract

9. Read the terms and conditions and tick the box to confirm your understanding.

10. Click Terminate my contract again.

11. Read the confirmation message and click Close

Booking.com will shut down your property right away. If there are no reservations pending and you’ve settled any invoices, they’ll email you a notice confirming your contract termination. It officially ends 14 days later and you’ll get another email to confirm it’s all done.

Beyond Booking.com

Getting the hang of the Booking.com Extranet is key to boosting your property’s bookings and keeping guests happy. Tools like analytics and actionable reports help you refine your strategy and stay ahead in the game. Whether you need a break or decide to close your listing, the Extranet makes these tasks straightforward.

If you’re handling multiple platforms for your properties, having a single dashboard to manage all your listings and bookings just makes sense. This way, you can avoid the hassle of using multiple software tools and ensure nothing slips through the cracks.

Hostaway is an all-in-one platform that will allow you to do just that. We’ll even take it up a notch and provide you with an arsenal of tools and partner software in our marketplace that allows you to automate processes and host from just about anywhere. 

FAQs

1. How do I log in to the Booking.com Extranet for the first time?

To log in for the first time, go to the Extranet sign-in page, enter your username, click Next, then type in your password and click Log in. Use the credentials provided during the sign-up process.

2. What should I do if I forget my Booking.com Extranet password?

If you forget your password, click on "Having trouble signing in?" on the login page and select "Forgot your password?" Follow the prompts to reset your password.

3. How can I update my property’s information on the Booking.com Extranet?

To update your property's information, go to the 'Property' tab on the Extranet dashboard, select 'Property Details' and update your information including high-quality photos, amenities, facilities, policies and descriptions.

4. How can I create special offers or discounts for my property?

To create special offers or discounts, go to the 'Rates & Availability' section in the Extranet. Use the tools provided to create packages or discounts such as offers for longer stays or seasonal promotions.

5. What should I do if I need help with my Booking.com Extranet account?

If you need help with your Extranet account, go to the 'Inbox' and select 'Booking.com Messages.' Choose 'See Contact Options' and select the relevant topic. You can then get in touch with Booking.com support for assistance.