How to Contact VRBO Support

As delightful as it may be hosting isn’t always a piece of cake. And as you welcome guest after guest into your vacation rental you will realize that you’re bound to run into a problem every once in a while. Vrbo offers a few different ways to find answers and get support for any issues you may have.

Vrbo has a wealth of resources for owners and property managers available online for self-service assistance, or you can contact their support team via phone or email. In this article, we will look at the different ways to contact VRBO.

Self-Service Support

Since Vrbo’s phone lines are often busy with guests and other owners who are also trying to get assistance, self-service support is usually the fastest way to find answers. To get started with self-service Vrbo or HomeAway support, click the “Help” button on the top of the homepage. In the drop-down that appears, select from:

• Traveler Help
• Owner Help
• Property Manager Help
• Trust & Safety

If you’re an owner, then select the “Owner Help” link. If you manage many properties or connect to Vrbo via a channel manager, then select “Property Manager Help.”

The help center for Owners contains answers to many questions arranged by the categories below:

• Getting started
• Security
• Your Account
• Your Listing
• Manage Reservations
• Our Partners
• Software Integration
• Privacy

Each category when clicked on opens up to subcategories and related questions. The Owner help center offers similar resources to the property manager page but without some of the content such as information about software integrations and managing listings on a larger scale.

In addition to the help sections, Vrbo offers a Discovery Hub for owners and property managers, which contains news, updates, and best practices. Here, you can find tips on how to improve your vacation rental business and read about new Vrbo features.

However, if you’re dealing with a very specific question or a less common issue, then you might be able to find an answer in this next section.

Phone or Chat support

For technical support or questions regarding particular payments or reservations, etc. you will have to get in touch with a support agent. Vrbo offers both phone assistance and online support on a 24/7 basis.

To contact Vrbo directly:

1. Go to the Help Center.
2. Scroll down to the bottom of the page.
3. Click on the “Contact Us” button.
4. Choose a category that describes your issue
5. Select a contact method between “Chat” or “Call”

If you select chat you will find a chatbox that connects you with a Vrbo representative. If you select call, your screen will display the Vrbo phone number available for your region.

Vrbo customer service number in the US - +1-877-202-9331 Vrbo customer service number in the UK - +44 (0) 208 827 1971

In Conclusion

When you’re using Vrbo or HomeAway, you’ll have several support options at your fingertips at all times. Vrbo’s phone and online chat support are available 24/7, as are the help center resources, so you can usually find answers to all of your Vrbo questions quickly and easily.

How can Hostaway help?

Are you looking to expand your vacation rental business? Check out Hostaway and request a free demo to find out how we help property managers all over the world